![]() ![]() I believe Mediacom must have countless instances where they pick up profit by very carefully NEVER reminding people that the equipment must be returned, even when speaking to them on the phone when they cancel service. I find fault with Mediacom for not accepting my offer of $440. I find fault with Mediacom for not telling me to return the equipment when I called them prior to moving, and for charging me for a modem that is out of date and doesn't work. It's nine years old, wouldn't be reused by Mediacom, and is a dinosaur piece of equipment. I agreed (in conversation with the agency, and additional calls to Mediacom) to pay for the cable box-but not the modem. So rather than hear from Mediacom, they turn it over to a collection agency, that now wants $550 for the two items. I never got a call, or email, or letter from Mediacom about returning the equipment, and again, the Mediacom person on the phone one week before I moved never said a thing about it. The apartment was completely renovated, and the equipment removed, the apartment manager has no knowledge of where they are. I didn't know to return the equipment, nothing received from Mediacom ever mentioned it, I left the old modem and cable box in the apartment. The modem was old, from 2009, my internet service had been spotty for years, so I finally bought my own modem two years ago, then the Internet service was fine. She never said a thing about returning the modem and cable box. All was good, the Mediacom person said my service would be cancelled, and we settled my bill for service. I phoned one week before I moved and spoke to Mediacom on the phone, to cancel my service. I moved out of my apartment on May 31, 2018. That's better than Cox, which does so 75% of the time - but it pales in comparison to Comcast, which achieves its advertised speeds just over 90% of the time.I was a Mediacom customer for 10 years. Mediacom provided advertised speeds about 80% percent of the time. In 2016, the Federal Communications Commission reported on the performance and reliability of internet providers, including how often their subscribers receive advertised speeds. Average reliabilityĪcross all types of internet, Mediacom provides fairly average reliability to customers. #MEDIACOM BILL PAY FOR CABLE PLUS#While it seems like an excellent deal, it won't be reflected on your bill: You'll be responsible for a $10 modem rental fee and a $10 local station surcharge each month, plus a one-time $10 activation fee and $100 installation fee. #MEDIACOM BILL PAY FOR CABLE TV#In most cities, Mediacom promotes TV and internet service starting at just $40 per month, a bundle that unlocks 100+ channels and 60 Mbps of speed. Mediacom complaints typically consist of unresolved issues, frequent outages, and double billing. The American Consumer Satisfaction Index rated it 56/100, and it only managed to rank in the West region with 2/5 from J.D. When it comes to satisfying its customers, Mediacom falls short. If you see inaccuracies in our content, please report the mistake via this form. If we have made an error or published misleading information, we will correct or clarify the article. Our editors thoroughly review and fact-check every article to ensure that our content meets the highest standards. Our goal is to deliver the most accurate information and the most knowledgeable advice possible in order to help you make smarter buying decisions on tech gear and a wide array of products and services. ZDNET's editorial team writes on behalf of you, our reader. Indeed, we follow strict guidelines that ensure our editorial content is never influenced by advertisers. Neither ZDNET nor the author are compensated for these independent reviews. This helps support our work, but does not affect what we cover or how, and it does not affect the price you pay. When you click through from our site to a retailer and buy a product or service, we may earn affiliate commissions. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. ![]() We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. ![]()
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